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Wenns schief geht, dann richtig… » Talataki | Talataki

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Mai 03

Wenns schief geht, dann richtig…

Und dies natürlich mit (wie könnte es anders sein mit mir) einem Lachanfall.
Heute im Büro:
Telefon klingelt (Empfangsumleitung), ich geh ran, melde mich freundlich und möchte die Kundin verbinden. Normalerweise sehr einfach. Drücke auf Ok und hab den nächsten Kunden am Hörer. Moment, ich wollte die 1. Kundin einem Mitarbeiter verbinden. Egal. Melde mich freundlich und möchte auch ihn mit der zuständigen Person verbinde, drücke also auf Okay,… Na was? Ich verstehe nichts mehr, jetzt habe ich den nächsten am Telefon und was macht ein ich in dieser Situation? Ich bleibe cool!
Nein ich bleibe nicht cool, ich lache.
Versuche also dem Kunden irgendwie zu erklären warum ich lache. Er lacht mit Gottseidank! Er gibt mir lachend bekannt mit wem er verbunden werden will. Ich drücke also wieder die Okay-Taste und wo lande ich, immer noch gröhlen? Bei der ersten Kundin! Mitlerweile steht die halbe Abteilung und ich drücke meiner Arbeitskollegin den Telefonhörer in die Hand, die die Kunfind charmant und erfolgreich weiterleitet.
Danach na wen wunderts, kein einziger Kunde mehr am Telefon.
Später erfahre ich, dass der lachende Kunde mit dem 2. Kunden verbunden wurde!
Ich lache jetzt noch, während ich diesen Post schreibe und es ist einfach so Typisch dass mir diese Dinge passieren,…

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